Frequently Asked QuestionsÂ
At SPCRSO, we are committed to providing the best customer service and support. Below are answers to some of the most frequently asked questions we receive. Still need help? Please  Contact Us and we'll be happy to assist!
Q: Are you an authorized dealership?
A:Â No. All car accessories sold on this website are not original parts. We provide 1:1 custom-made substitutes based on the specifications of car accessories. All product details, specifications, and compatibility information are for reference purposes only.
Q: How long will it take for my order to ship?
A: Orders are normally dispatched within 24 hours after payment confirmation. Orders placed on weekends will be dispatched on the next business day. Custom-made, made-to-order, or special-order products may require additional processing time. Any product-specific lead time shown on the product page or order confirmation applies. If an item is backordered or discontinued, we will contact you with the available options.
Q: Are all OEM parts for sale on your website in stock?
A: Our online parts catalog serves as a reference guide. It may not reflect current availability or stocking status. Some parts may be out of stock or discontinued, and prices are subject to change. Please contact us to confirm availability before ordering.
Q: What happens if I need to return or exchange a part?
A: Please refer to our Return Policy.for detailed information on returns and exchanges. The link can be found at the bottom of our homepage.
Q: What if the part is broken or damaged during shipping?
A:Â If your part is damaged during shipping, we will send you a return label via email and ship a replacement as quickly as possible.
Q: How can I be sure the part I need will fit my vehicle?
A: The product details page clearly lists the compatible vehicle models, so you can confidently make your purchase. If you still have any doubts, feel free to contact us when placing your order. We will manually verify your order to ensure the part is a perfect fit for your vehicle.
Q: Do you offer a warranty on parts and accessories?
A: Yes. Please refer to our Warranty Page for detailed warranty information.
Q: How do I know if I need a left or right side part?
A: The right side refers to the passenger side, and the left side refers to the driver’s side. You can also visualize it by sitting behind the wheel of your vehicle.
Q: Why are OEM parts better for my vehicle?
A:Â At SPCRSO, we are committed to delivering exceptional product quality and customer service. We believe that continuous innovation and improvement allow us to provide unmatched value and service for BMW owners and automotive professionals.
Q: Do you offer promo codes or coupons?
A:Â Yes, we periodically offer promo codes/coupons, which will be announced on our website, social media (Facebook, TikTok, YouTube, Instagram, WhatsApp), email newsletters, and on our sponsored message boards.
Q: What are my payment options?
A:Â We accept major credit cards, PayPal, and secure bank wire transfers.
Q: Do you charge sales tax?
A:Â No, we do not charge sales tax.
Q: Do you provide a tracking number?
A:Â Yes! All orders will receive a confirmation email with tracking information once your order has shipped.